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HESED
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Services

Technology solutions designed around your business.

Some clients need one thing: a better website, or a system to replace a spreadsheet. Others need several pieces that work together. We scope either honestly, and we will tell you when the smaller option is the right one.

Start a ProjectSee how we work

What we do

Four families of work, one way of working

Every engagement starts with the business problem. The service below is simply the shape the answer takes.

Digital Experiences

The public and customer-facing surface of the business: sites and portals people actually use.

Websites · E-Commerce · Customer Portals

Business Systems

Internal software that replaces spreadsheets and disconnected tools with one structured system.

Custom Applications · Operations Systems · Dashboards & Reporting

Automation & Integration

Removing repeated manual handling and making existing systems share the same information.

Automation & AI · System Integration

Strategy & Support

Deciding what is worth building, in what order — and keeping it working afterwards.

Digital Strategy · Ongoing Support

01

Web Design & Development

A business website that explains what you do, earns trust quickly, and gives visitors an obvious next step.

Who it's for: Companies whose website is the first impression: professional services, distributors, hospitality, local service businesses.

Discuss your website

Problems it solves

  • A site that looks dated next to competitors
  • Visitors who cannot tell what you actually offer
  • Enquiries that never arrive because there is no clear path to contact you

Typical features

  • Custom design and page structure
  • Mobile-first responsive build
  • Service and case-study pages
  • Enquiry forms and lead capture
  • Search and social metadata
  • Editable content structure

02

Custom Business Applications

Software shaped around your process, replacing the mix of spreadsheets, chat threads, and paper that runs the business today.

Who it's for: Growing operations teams that have hit the ceiling of what spreadsheets can handle.

Explore business applications

Problems it solves

  • The same information typed into three different places
  • No single reliable view of customers or orders
  • Off-the-shelf tools that almost, but never quite, fit

Typical features

  • Role-based access for staff and customers
  • Records for customers, orders, and documents
  • Approval and status workflows
  • Search, filtering, and exports
  • Audit history
  • Reporting built into daily use

03

Automation & AI

Removing repetitive administrative steps, and using AI only where it does something measurably useful.

Who it's for: Teams whose admin workload grows in direct proportion to sales.

Explore automation

Problems it solves

  • Hours spent copying data between systems
  • Follow-ups and reminders that depend on someone remembering
  • Documents that must be read and re-keyed by hand

Typical features

  • Triggered notifications and reminders
  • Automatic document and invoice generation
  • Data extraction from files and forms
  • Scheduled reports
  • Assistants trained on your own documentation
  • Connections between the tools you already run

04

E-commerce

Selling online in a way that matches how you actually price, package, and deliver.

Who it's for: Retailers, distributors, and B2B suppliers selling to repeat customers.

Talk about selling online

Problems it solves

  • Wholesale pricing that standard storefronts cannot express
  • Orders arriving through several uncoordinated channels
  • Stock figures that are always slightly wrong

Typical features

  • Product catalogues and variants
  • Customer-specific pricing
  • Cart, checkout, and payment options
  • Order status and history
  • Stock visibility
  • Delivery and collection options

05

Customer Portals

A secure place where your customers can see their own information instead of phoning to ask for it.

Who it's for: Businesses with ongoing customer relationships and recurring paperwork.

Scope a portal

Problems it solves

  • Repeat calls asking for statements, quotes, or delivery status
  • Documents re-sent by email over and over
  • No self-service option outside office hours

Typical features

  • Customer login and profile
  • Orders, quotes, and invoices
  • Document downloads
  • Request and support submission
  • Notifications
  • Multiple contacts per company

06

Internal Operations Systems

The internal system your team works in each day: jobs, stock, schedules, approvals, and records in one place.

Who it's for: Operations, logistics, service, and production teams coordinating daily work.

Map your operation

Problems it solves

  • Work tracked on whiteboards and personal spreadsheets
  • Handovers lost between shifts or departments
  • No history of who changed what, and when

Typical features

  • Job and task pipelines
  • Scheduling and assignment
  • Inventory and asset records
  • Approvals and sign-off
  • Internal notes and attachments
  • Operational dashboards

07

Data & Dashboards

Reporting that answers the questions management actually asks, updated without anyone building a spreadsheet.

Who it's for: Owners and managers who need a reliable view of the business without chasing files.

Discuss reporting

Problems it solves

  • Monthly reporting assembled by hand
  • Numbers that disagree depending on the source
  • Decisions made on last month's information

Typical features

  • Live performance dashboards
  • Sales, operations, and finance views
  • Trend and comparison reporting
  • Filters by period, branch, or team
  • Scheduled email summaries
  • Exports for accountants and boards

08

Digital Strategy

A short, focused engagement to decide what to build, in what order, before spending development budget.

Who it's for: Organizations planning a significant technology investment.

Start with strategy

Problems it solves

  • Uncertainty about whether to buy or build
  • Competing internal opinions about priorities
  • Large proposals that cannot be evaluated

Typical features

  • Process mapping workshops
  • Requirement documentation
  • Build-versus-buy assessment
  • Technology recommendation
  • MVP definition and phasing
  • High-level system architecture

09

System Integration

Connecting the software you already use so information moves once, automatically.

Who it's for: Companies running several tools that do not talk to each other.

Connect your systems

Problems it solves

  • Accounting, sales, and operations data kept in sync by hand
  • Duplicate records across systems
  • Reports that require exporting from three places

Typical features

  • API integrations
  • Scheduled data synchronization
  • Webhook-driven updates
  • Field mapping and validation
  • Error handling and alerts
  • Migration of historic data

10

Ongoing Support

Keeping what we built healthy, current, and improving after launch.

Who it's for: Any client running a system that the business depends on.

Ask about support

Problems it solves

  • No one responsible when something breaks
  • Improvements that never get made
  • Software drifting out of date

Typical features

  • Monitoring and issue response
  • Dependency and security updates
  • Small enhancements each cycle
  • Backup and recovery checks
  • Performance review
  • Training for new staff

Technology

The stack behind the services above — chosen for maintainability, hosting flexibility, and long-term support.

  • TypeScript
  • React
  • Node.js
  • Python
  • PostgreSQL
  • Supabase
  • Tailwind CSS
  • Docker
  • AWS
  • Cloudflare
  • Stripe
  • Shopify
  • REST & GraphQL APIs
  • n8n
  • OpenAI API
  • Figma

Not sure which you need

Start with the problem, not the product.

Describe what isn't working. We'll tell you whether it calls for a website, an application, automation, an integration — or a change that needs no software at all.

Start a ProjectRead our process