HESED LAB / OPERATIONS
Business Operations Platform
A centralized system for managing customers, transactions, payments, records, and operational performance.
- Type
- Representative solution — HESED Lab
- Industry
- Professional Services
- Category
- Business Applications
Operations overview
LiveOpen orders
42
Awaiting quote
9
Invoiced this week
$38,410
Orders per week
The challenge
Where the process was breaking
Management could only see performance after month-end, once several spreadsheets had been consolidated by hand.
What wasn't working
- 01Reporting assembled manually every month
- 02Customer history split across email and personal files
- 03Payments tracked separately from the work that generated them
- 04No shared definition of the numbers being reported
Our approach
How we scoped it
We started from the reports leadership actually used, worked backwards to the data behind them, and designed the day-to-day screens that would produce it as a by-product of normal work.
The solution
One operational system where records are captured once and dashboards update continuously.
User experience
Staff enter information where the work happens; managers open a dashboard instead of requesting a report.
Key features
- Customer and account records
- Transaction and payment tracking
- Document storage per account
- Live performance dashboard
- Period and team filtering
- Exportable reports
Technology
- React
- TypeScript
- Charting
- PostgreSQL
- Scheduled jobs
The system in use
Two views of the same system
Every screen is designed around a specific role — the person doing the work and the person overseeing it.
Operations overview
LiveOpen orders
42
Awaiting quote
9
Invoiced this week
$38,410
Orders per week
| Order | Customer | Status | Value |
|---|---|---|---|
| ORD-2291 | Northgate Supplies | Packing | $4,120 |
| ORD-2290 | Ridgeway Foods | Quoted | $1,845 |
| ORD-2289 | Halcyon Interiors | Dispatched | $9,430 |
| ORD-2288 | Vale Logistics | Awaiting payment | $2,260 |
Success measures
What good looks like
The operational measures a system like this is designed to move — agreed before the build, measured after launch.
- Hours spent assembling periodic reports
- Time from transaction to visibility on the dashboard
- Payment follow-up response time
Next step
Have a business process that should be easier?
Tell us what you're trying to improve. We'll help determine whether the right solution is a website, a custom application, automation, or something simpler.